HER TRAX FAQs
How can I become a part of Her Trax Co?

Join our amazing community here!

I want to get started in solo adventuring but how do I start?!

I recommended purchasing Her Guide To Solo Adventures - E-Book This e-book is your guide to get started, drive further, adventure smarter, and create your own trax. Has over 30 pages for all things solo adventure & 4WD!

Do you offer workshops?

We’re in the works of developing Her Trax Workshops — join our mailing list for updates at the bottom of the page.

EVENTS & RETREATS
How do I join a Her Trax event?

Visit the Events Page to browse upcoming trips and events. Each listing includes location details, difficulty level, and how to book. Hope to see you there!

Can I come to a Girls Adventure Day if I haven't been off-road before? (first time!)

Yes absolutely! We will guide you on how to deflate/inflate your tyres, beach safety etc. However, if you'd like a more one-on-one experience with other new first timers there will be events specifically designed for first time off-roaders coming soon where we will run through all things off-road, beach safety, recovery - essentials needed to get started!

Are your events beginner-friendly?

Absolutely. Many are designed for first-timers with experienced guides to help you learn safely and confidently. Unless stated in the event.

Can I come solo?

Yes - so many of us do! You’ll make friends fast and never feel alone. That's the main purpose of these events is to meet other like-minded girlies and leave with new besties!

What do I need to bring?

Each trip comes with a gear checklist (plus will be emailed directly to you), your willingness to meet new girlies and your sense of adventure is a must!

Do I need a 4WD to join?

Most events are 4WD events unless it's a stated 2WD drive/camp event.

SHIPPING & RETURNS
Do you ship internationally?

Yes we do! Depending on your location shipping will take up to 20 business days. Please refer to our Shipping page for more information.

How long will it take to get my order?

PROCESSING TIMES

Orders are processed Monday through Friday. We will have your order dispatched within 2 business days. Tracking information is sent via email.

DELIVERY TIME (excluding processing time)

DOMESTIC SHIPPING (AUSTRALIA WIDE)
Standard Postage
Metro Area Delivery: 3-6 business days
Regional/Rural Area Delivery: 4-7 business days
Express Postage
Metro Area Express Delivery: 2-4 business days
Regional/Rural Area Express Delivery: 2-5 business days

INTERNATIONAL SHIPPING
New Zealand/USA/UK: Standard delivery up to 15 business days
Other countries: Standard delivery depending on location please allow up to 20 business days

Can I exchange or return my product?

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly hello@hertrax.com and we’ll take you through the process.

Please see the Returns page for more information.

What shipping carriers do you use?

Australia Post!